Sometimes truly American virtues arise in outlaws who — by dint of heroic but questionable endeavors — display the mettle of the national character.

For instance: The Dillinger Gang, robbing banks (and destroying mortgages) when banks were foreclosing on the poor. Stephanie St. Clair, matron of the numbers racket during the Harlem Renaissance, striking a (dubious) blow for both gender and racial equality. Junior Johnson bootlegging liquor during Prohibition (the benefits of which were self-evident).

Mona Shaw found just the tool to register her complaint about service, or lack thereof, at Comcast’s Manassas office.
Mona Shaw found just the tool to register her complaint about service, or lack thereof, at Comcast’s Manassas office. (By Richard A. Lipski — The Washington Post)

Fear not, fellow Americans! In these dark days of war, pestilence and Paris Hilton, a new hero has arisen. She is none other than 75-year-old Mona “The Hammer” Shaw, who took the aforementioned implement to her local Comcast office in Manassas to settle a score, and boy, did she!

So, after stewing over it all weekend, on the following Monday, she went downstairs, got Don’s claw hammer and said: “C’mon, honey, we’re going to Comcast.”

Mona Shaw found just the tool to register her complaint about service, or lack thereof, at Comcast’s Manassas office.
Mona Shaw found just the tool to register her complaint about service, or lack thereof, at Comcast’s Manassas office. (By Richard A. Lipski — The Washington Post)
Did you try to stop her, Mr. Shaw?

“Oh no, no,” he says.

Hammer time: Shaw storms in the company’s office. BAM! She whacks the keyboard of the customer service rep. BAM! Down goes the monitor. BAM! She totals the telephone. People scatter, scream, cops show up and what does she do? POW! A parting shot to the phone!

“They cuffed me right then,” she says.

Her take on Comcast: “What a bunch of sub-moronic imbeciles.”

Well at least we know what not to do when it comes to internet service, get something other than Comcast. I hope they figure out just how bad they are before it’s too late!!!