Let’s face it, if you have been in IT for the last few months than you’ve probably seen it. Not enough technicians and to many customers. It seems to be a constant problem with how things are progressing with all the now hiring. We’ve all seen difficult customers but what about negative employees? Has that been a thing or is it just the customers? It can be very difficult to keep positive and be a able to feel like you are doing something productive. Not all technicians will ever see it that way, they are there just for money and they aren’t going to worry about accomplishing anything real but to get money. Now that it can be extremely difficult to deal with customers and other employees, when they are being negative.
Dealing with negative Employees
We’ve all be there. You’ve probably got a negative employee you have to deal with at work. It isn’t easy and we should also figure out how to deal with customers in the same right. All the negativity can bring out the worse in customers and people. I’ve seen it happen and know how it can create even more difficult situations when it comes to coming into work and see how that can effect other employees. It isn’t always easy to deal with customers or even employees, but I thought there could be a few ways you could do to change the tone in how they come off to others and help make a better job for everyone in return.
Staying positive
Here we are trying to stay positive in what we do. Not everyone will be positive and this might not work for every one but I thought it would at least help with some of the situations you might have. I am going to say these are just what has helped me in my current situation and who knows it might work for you too.
Music — If you can listen music while dealing with negative customers it can help keep your spirits high. It however depends on how you can communicate with the customers. So it has to be really soft and not be overpowering. You should also have an option to disable it real quickly if it something like having to talk to a person over the phone. So it might not be the best thing but it will help. Also listen to positive music and not anything negative to help with the negativity.
Boundaries — Seems to work for me with customers and employees. Knowing that you have boundaries will keep them getting to you. Always remember that it’s not always your problem to solve their issues but to know that when you go home it’s not your problem anymore. This can help with dealing with those negative people.
Find the Good — Sometimes the easiest way to disarm a negative comment is to find the good in comment. Instead of the glass is half empty, turn it around and say the glass is half full. Letting them see there is a different way in seeing it can help them to see that there is more than just the negative in life.
Be positive — This one is my most interesting, because it does help me out in my job. I am always trying to find the good and positive in people and trying not not assume. I do however will tell how the person is making me feel and rightly tried to even work with person if it has to come with it but I think we should all know that we have something to contribute to any situations we are trying to do.
These are just a few ways I found to fight negativity in customers and employees, this however is just how I deal with them. I’d love to hear how you do it and what helps you to deal with them? Do you do something different or do you make rules that help you to stop the negativity? Not all people are the same and that can be difficult to know how to handle them but at least I find myself in a better position when I am positive at my job.
