Onlywire messes up again!!
When I first started using their FREE service, I thought wow. I know I won’t need more than 300 submissions for my blog each month. Heck I am not even doing that much submitting for much more than to make sure people know I am posting content! So here I am happily using their free service and they do something stupid.
I sent off an Email!
When I saw my 300 submissions not being reset, I sent off an email to Onlywire finding out the reason. Here is their response.
Hi Paul,Great question. Free Trial accounts are now limited to 7 days. So your account has expired.It is a more reasonable Free Trial Period. It just made sense!Previous: 300 Free submissions No LimitNow: 100 Free Submissions One WeekWe found that customers were creating accounts and forgetting about them. One weekseemed like a reasonable amount of time to decide if the syndication service is a good match or not.
If only wire wanted to let me know, I know they have my email account. I’ve gotten emails from them from the past. This just shows me they don’t really care about their customers and thus I wouldn’t trust them with my money even if I had the money to give them in the first place.
Customer Experience is Bad!
As you can see they gave me this great explanation of why they changed it but didn’t give me an option to give me a reason why I would want to stay with them. Heck even if they offered a 5$ a month plan for life, I would of jumped on that like you wouldn’t believe. It was the idea that they don’t care and they just wanted to switch and hope people wouldn’t notice or if they did they wouldn’t speak up! Well I am speaking up!
No warnings about account changes!
Just like not telling me about the free account change, I would be wondering what else they will do to my account if I signed up. Will they place ads on my social stream without telling me? Will they not submit my stuff on a timely manner. Is their servers going to be up a 100% of the time?
I will be looking for alternatives to Onlywire, in the coming weeks and Probably even tell you which ones do about the same for free. I can’t make any promises but I am sure i am not along in the endeavor because of how they have burned me!
Did it happen to you?
