The Broken Phone Syndrome!
We have all had those phones that would break. I recently bought a Kyocera Rise from Virgin Mobile. I recently had problems with it. It basically was coming apart from the keyboard to the screen, it is a slide type phone and thus the two halves were just coming apart. Right now the only thing that is holding my phone together is tape! So I called their customer Care support number (888-322-1122) and told them the problems.
I never knew it was going to be so easy!
I really thought I would have to jump through so many hoops with getting a replacement phone. So when I called them I was prepared for them to fight and maybe even have to pay a deductible for a replacement cell phone. They alleviated the worries, after looking into my account they noticed I was still a brand new customer less than a year old. They seem to have a 1 year warranty on their phones. This seemed kind of unheard of to me. I am sure most cell phone companies only ever do a 90 day warranty on their phones but Virgin Mobile takes it a bit farther than most.
Waiting on my New Phone!
After talking with them over the problem, they seemed to indicate that I would need a new phone. I let them go on about getting me set up for a new Kyocera Rise phone. They told me they would be sending me a new phone in 3 to 5 business days. So I will have more when it comes but this is definitely something that I am looking forward to writing about even more in the future. I will keep you posted when I get it but I thought it would be a good little blog post for those who might want to know how easy it was for me to get a replacement for my damaged cell phone.
I would definitely tell my friends and family about this and how this could save them money in the long run. I can’t afford to pay another 100 to 200 dollars for a phone if I don’t have to and this seems to be the best possible way for that.
Paul Sylvester
