Microsoft apologizes for Windows Update snafus

Microsoft has been having all sorts of problems with automatic Windows updates lately. First, it was reports of users who had turned off automatic update installations finding that their computers had installed and rebooted anyway without their consent, then some enterprise Windows Server Update Services (WSUS) users found out that Windows Desktop Search (WDS) had been installed without administrator approval. Microsoft acknowledged the first problem but denied the second, then relented and issued an apology via WSUS product manager Bobbie Harder’s blog.

The explanation of the WSUS issue is a tad confusing, but it revolves around a WDS update from February that was an optional update that only applied to people who already had WDS installed. So far, so good. Then last Tuesday, Microsoft revised that same update package to be applicable (but still optional) for all XP SP2 and Windows Server 2003 SP1+ systems. Unfortunately, WSUS users who did not have WDS installed found that they got this “optional” update automatically, because WSUS is set by default to automatically approve update revisions. Confused yet? I sure am.

Harder apologized for the error and posted instructions on how to remove WDS, which adds fast hard drive searching to the Windows desktop at the cost of RAM and CPU resources. For the time being, the distribution of WDS through WSUS has been suspended completely, so the only way to get it is by going to the Microsoft Download Center and installing it manually. Harder added that Microsoft is “working on improving our internal publishing processes to ensure this does not happen again in the future.”

As for the desktop users who experienced unexpected reboots when they thought they had set Windows Update to install manually, the culprit may have been Microsoft’s own OneCare. According to the product team, Microsoft OneCare automatically changes the Automatic Update settings to automatically download and install. This behavior is briefly alluded to in the first dialog box of the OneCare installation screen, but many customers were unaware that installing OneCare would change these settings.

Can you say “OPPS’ i wonder how many of them decided to go to another platform!!