It seems bleeping computer is the one who is first reporting but as you can see if you go to the Gigabyte homepage. You’ll find that there homepage has been changed a little with the about us graphic being changed to this little blame the broker gif. It is a reference to the BlackMatter that was recently been reborn from REvil and Darkmatter. So this is definitely a sign that they have been hacked and attacked. According to Bleleping Computers the attack was done by the RansomEXX gang but I have my own thoughts on this that it was also part of the BlackMatter group who also helped out in this hack.
Gigabyte Support
According to all sources I could find, the esupport website is currently down. There have been reports that RansomEXX will release 112gb of data to the public that involves customers and business relationships such as Intel, AMD, and even American Megatrends. I’ve not seen to much other than that right. I can only imagine that all this data is NDA. Gigabyte even confirmed this in the Chinese media outlet to have been attacked by hackers.
Customer Data
I don’t know what data the hackers actually have or what they intend to do about it. I’ve not even heard what type of data the hackers have. We just know that they have some serious data that is about the relationships between Gigabyte and other manufacturers that is startling to say the least and we don’t even know everything that is behind this attack. We just know that it will be interesting to see what will happen in the coming weeks. I’ve still seen people on twitter and other places complaining they can’t get to the esuppport websites on twitter. Hopefully someone will talk about this in the coming weeks. I know I want to find out what actually happened.
Sometimes it’s a good idea to wipe the hard drive beyond recovery to prevent someone else from getting that information about the previous owner. It is always a good idea to erase the information before you sell or recycle or even donate your computer. You can destroy the data on the hard drive with little or no effort but it does takes an app to do it. Depending on your situation, if you have an OEM system, than you will probably want to reinstall Windows into the system that you are going to wipe securely and erase the data on the hard drive. It’s best before you do this to create a USB or DVD of the operating system you are going to wipe. If this is Windows 10, you can download the the media creation tool for Windows 10 and make a bootable USB for Windows 10 for after the wiping of the hard drive. If this is an older system like Windows 7, I would suggest before wiping checking to see if you have the DVD for it or you could buy a Windows 7 from amazon using my Affiliate Link, which I’ll get a small amount of money when you do that. If this is another system all together, Like Linux, or even Mac OS you’ll have to get a copy of the operating system that you are going to wipe and reinstall it to be helpful to the next person to use the system.
This is one of the utilities that I use to remove and erase all the information securely to prevent anyone from getting the information that is on the hard drive. It’s open sourced and can be downloaded freely. They do have an enterprise version that is for those who are running a business and requires a license to do use in a business environment. This is however the first one that I use when I have a Hard drive that I need to erase, destroy, or wipe the entire Hard drive. This can even be used on SSD and NVME’s.
This one is similar to DBAN but has some interesting features that work well with what I might need to do. I often times will us MHDD after I use DBAN just to be safe and make sure nothing is left on the hard drive, or the Solid State drives to prevent anyone from getting any information from the hard drive. This probably sounds like over kill but I figure it sometimes is needed to prevent the people from accessing the data. It was developed by Dmitry Postrigan and I have used this program from time. You’ll need to download the ISO and create a bootable USB or CD/DVD to use this program and I suggest something like Yumi Pen Drive creator to make a USB Bootable Disk for MHDD.
Formatting the HDD, SSD, or NVME
This is the last option I would suggest because this option is only going to do it once and you’ll need to format the disk several times with different commands to provide enough assurances that the data is destroy or wiped. This option is good for those disk drives that didn’t have any really important information on them and had either games or files that probably didn’t have anything on that would be too personal for anyone to find. I usually use this as a last resort when I know the system wasn’t used to keep personal data and maybe the HDD was being exclusively used for games on it. The format command on a HDD or SSD could be useful because it’s already on the media creation tool and can be accessed by hitting Shift+F10.
Then all you will need to do it type:
format <drive>: /fs:NTFS /p:1 (For zeros)
or
format <drive>: /fs:NTFS /p:2 (For one's)
This will write zero’s or one’s to every sector on the HDD or SDD and will securely erase the data. I have found to go from zero’s to one’s or doing one’s than doing zeros. Be warned thought doing this will take a very long time. It could be hours between passes.
This option is good when you have a system that you can use to install and format HDD and still do other things on the system or if you can pull the HDD and SSD out and temporarily install it on the working system. While it does it things you can do other things on the system. Be warned this might take some of your system resources while you are formatting the HDD in question. The System might be a bit slower to respond. Also it will take a VERY long time to do multiple passes on a HDD. So don’t be surprised if it takes several minutes to go from 0 to 1% or several hours to even get to 100% depending on the size of the drive you are formatting.
Do you have any good tools that work better? Why not leave a comment and tell me what you use to securely wipe hard drives and SSD’s. Why not share your experiences and hear how you do it. If this has helped you with something, why not consider checking out my affiliate links below and say thank you for this great resource.
Is that even possible? There seems to be some questions about that with a few friends of mine. We’ve been talking about this and I thought I’d would bring you along for the ride. If you didn’t have a Uninterruptable Power supply(UPS)(AmazonAffiliate Link), then maybe it is time to buy one. See my affiliate link of all the possible UPS that Amazon has. The problem with some computers is that they have so many things that could happen that you might not really know what could of been hit. I’m going to walk through some possible areas where to look for burns and or shorts in the system to possible know what you might need to do to get your system back up. Be advised this is only a way to tell what might be the problem and it may be worse than you can know just by looking and seeing.
Power Supply
The first place I always look is at the Power supply. Since that is where electricity is designed to go to. If you push the start button and the power supply doesn’t even turn on, than you might have a blown power supply. You can however check the motherboard and memory but I usually check the PSU when I suspect the power supply might of gotten hit by lighting or a surge in the system. The PSU does have a fuse inside it that might of blown. That is usually something you will not be able to get at. However if you have another PSU you can use to plug into the system than you might be able to know if the PSU is the issue in the first place. Do you need a new PSU, why not check out my Amazon Affiliate linkand see if you can find another one for your needs.
Depending on your system setup
If you suspect that it was from your LAN(Local area network) network that you got the power surge, than I would start looking inside the computer around the LAN connection. Some people use WIFI and it will not cause any problems but if you use a LAN cord to connect to the internet that is the next place to look at to make sure it’s not burned or any black areas around the connection. If that’s the case the Motherboard will most like need to be replaced but that is if nothing else works. You’ll probably need to buy a CPU and motherboard and depending on your setup the GPU. If the GPU was close to the LAN, than that might need to be replaced too. With the high prices of GPU’s this could get really expensive really fast. However if the system turns on and still refuses to post without errors, you could always try to problem solve the motherboard issue before you switch it out. Even my Gigabyte b450m ds3h(Amazon Affiliate Link) motherboard wouldn’t be to hard to replace if I had to but I would have to buy another i9 LGA 1200 CPU which would cost a lot.
Motherboard powers on
If the motherboard powers on and you’ve done the problem solving for the motherboard. The last thing I usually try is to remove everything possible besides the CPU and one stick of RAM to verify that there isn’t anything that might not be working. If you do that and it boots then it’s either the RAM(Random Access Memory) or the GPU (Graphics Processing UNIT) if it has one in the first place. If however you get the CMOS or CPU FAIL error than the motherboard or the CPU is bad and at that point the only good option is to replace the motherboard and everything else associated with it. You can however try to use the CPU and memory on a new motherboard if you want to know if they are good but I usually just replace it completely because you never know when those other parts will fail and than you will still have repair and upgrade the system at the same time. You probably won’t be able to find the same CPU again unless you buy it second hand.
Well these are the area’s I usually look at when I suspect either a power surge or a lightning strike has just happened and my system won’t boot or even start due it. If it happened to you, I feel sorry for you but you should either invest in a UPS or a extension cord that has a circuit breaker to prevent you system from being fried.
Did it happen to you? How did you handle it or was it worse than you thought? I’d love to hear how you solved your issues and what it was like to have those issues. Why not leave a comment and talk about it. Don’t forget to sign up for my newsletter and receive notifications when I post new content.
This is the most important idea that you should understand. Most computer technicians think that they have to do it alone when it comes to problem solving an issue. It is because no one can ever know how to fix every possible problems that may arise. Those are the times we should ask question and ask for help from other technicians. This will help you even more than you might imagine because some other technician might know how to solve the issue or problem that you are having. We might never really understand what someone else might know. This also includes customers, because what one customer might not know another one might.
Research is everything
Sometimes even other technicians might not know what is causing the problem. So use everything at your fingertips. Don’t underestimate the power of word search in Google, Bing, and Yahoo. It isn’t like one search engine is better than another. Each search engine has some information that some others might not have. Don’t just use one but should always use all of them. Sometimes one search engine will not have the answers, so I will always go and check out two or more search engines for a possible fix for the issues.
You will have angry customers!
No one tells you this but no matter how nice or good you are, you’ll have those angry customers. You should be prepared to deal with them. I say this with some experience, no matter what you’ll do for a customer there will always be those who know nothing about computers and then get mad at you for some reason or another. You’ll need to learn to be patient with an angry customer. Learn to come up with ways to alleviate the stress or anger from the customer. My go to phrase when a customer is angry or stressed is “Here’s what I can do for you . . . “. If you tell the customer that you can do something for the customer even if it is something small, it helps with making the customer feel like they are being heard. Also learn to active listen to the customer and make sure you hear what they say by repeating back to them the problems they are having. Also sometimes the customer is going to just need to vent and be angry. Technicians should learn to just be there for the customers.
Computers will break!
This is the next thing you will learn being a technician, that no matter how careful you are going to be with a computer, You’ll break a system just by doing something you’ve done a billion times. If it can be broken, it will be broken. Murphy just likes to make people’s life harder, and we will always have those days. I can say with certainty that no one will ever be perfect at solving problems or fixing the issues. I’ve seen motherboards break or CMOS fail at the most unusual times. So you should be prepared to always apologize to the customers or say your sorry and make it right, even if it’s not your fault. Sometimes customers will want to feel like they are important to you and that helps keeps the customers coming back.
No technical jargon
No matter how much you know or think you know, keep the technical jargon to a minimum with customers. Most of them aren’t even going to know what you are talking about if you don’t relate the problem to the customer. I can remember several times when I heard someone tell a customers about a command or hardware and the customers eyes just glaze over because they just don’t understand. Only tell the customer what they need to know, if it’s a customer error, teach the customer and try to prevent them from creating the problem again.
I’ve been in the computer world a long time and I am sure the old and new a like will agree that these are some valuable tips for those who might be interested in being a technician. Nothing I’ve said here will stop angry customers but it might help. What’s some things you’ve learned to help with customers not getting angry or make the customer happy? I’d love to here what helped you with customers and I am sure others will too.
Getting around the TPM in this manner is akin to ignoring Fort Knox and focusing on the not-so-armored car coming out of it. — Arstechnica
Fort Knox is way better than a TPM, it just means that people don’t realize the vulnerabilities of the the TPM. It is still relatively new and people just haven’t had the chance to thoroughly test the trusted platform module.
And sure enough, a recent detailed forensic analysis of the cryptographic algorithms being employed by an apparent newcomer named “BlackMatter” suggests that BlackMatter is actually DarkSide 2.0. — Steve Gibson
It seems that they have left the affiliate model and now are looking for the IAB(initial Access Brokers) to be able to infect computers and networks that might bring them some great revenue from ransomware. Ransomware is getting more and more common and I can guess that they will start to use something like this to infect companies computers. I doubt they will infect targets that are going to be bring them to much attention.
Print Nightmare is a feature not a bug!
I keep saying this but the Print nightmare that is being talked about last month will probably never truly be fix because Microsoft created this issue in the early days so people could easily print to any system. Microsoft has been trying to fix some of the issues but I doubt they will ever fix them all. The idea that it is a zero day, is something that Microsoft didn’t expect but most researchers would have said it was probably possible for several years at the least. I am sure this will be used with a number of other things such as the Boothole exploit. Although this has already be patched by most Linux distro, there are some that just won’t update due to not being able to or wanting to. So there are going always have people who will not see a need to update their systems. .
The First 6 months
Most researchers have said this but in the past 6 months there has already been more attacks than last year. Although most of malware and ransomware writers were all just like everyone else watching what is going on in the world and covid19. They probably weren’t very busy last year and now they need to fix that by showing us how much more they can do. I am sure it will even be better the next 6 months but I am also hopeful the Russians government will keep putting pressure on the virus writers to keep their acts clean and leave companies alone. I doubt it but I can only hope.
What’s your thoughts on all that has happened this year? Do you think it will slow down or get even faster? Do you think we will see more computers getting compromised even with TPM and Secure boot enabled? Let me hear your thoughts.
