Why I suspect there is not really a 3G outage right now!

plausible deniability

The Plausible deniability of the Virgin Mobile 3G Outage!

 

So it has been a week now and you’re probably asking the same questions.   Here are a few questions that I have and would love to see an answer to:

 

What is taking so darn long?

Why haven’t you warned us before you did this UPDATE?

Why Haven’t you told anyone?

Why isn’t there more information on the problem?

Why haven’t you updated your websites and other stuff to warn people about the problem?

I could keep going on and on about this and probably even start some conspiracy theories about this.   Here is what I know!  

No UPDATES by Virgin Mobile!

No Media is covering this or talking about it!

Customers are extremely unhappy right now!

These are just a few that I have found.   I went digging around the internet about this and found only a handful of stuff about this.   I am no amatuer when it comes to searching Google, Bing, and yahoo for this type of information!   I’ve found one story about the outage but it was a mear reference to it being down nothing more nothing less. 

So what am I missing?

Probably nothing, I am sure this has to do with Virgin Mobile wanting to thin out the herd sort to speak.  If they really wanted people to stay they would of put out press releases and text everyone in the Virgin Mobile Network and also posted it on their website and their technical support line.   I honestly think they want everyone to go to the 4G network and this is a way to have people either leave or move to a phone that has 4G LTE capabilities.   I’m not buying that this is something they didn’t plan and I hope you don’t either.   Until Virgin Mobile speaks up and starts proving to me they want my business, then I have to assume they are trying to soar the milk of 3G users and get them to go somewhere else.  

Do you think I am right or Wrong?  Let start a Discuss and talk about this even more!

Paul Sylvester

What To Do before you Call Virgin Mobile Support!

Virgin Mobile's Most Popular Web Page

1 hour with Technical Support!

Gee thanks for wasting an hour of my time for nothing!  Couldn’t I of done this offline?  This isn’t like it is rocket science or is it?  When I started this trek to fixing my 3G signal, I never knew it was going to be such a big ordeal.  I mean, lets face it it isn’t like I don’t know what I am doing with my Android Phone.  I’ve been getting Error codes like 67, 3000, and 2048.   So i called them and they had me do a bunch of stupid stuff.   Here is what I suggest you do before you call Virgin Mobile.  That way you can at least be ahead of the game:

  • Turn off Cell Phone and if Possible take out battery for at least 15 seconds.
  • Try doing an Activation and Seeing if that resolves your problem!
  • Dial ##virgin# (##847446#) and view or edit your MSID (Mobile Station ID) and MDN (Mobile Number).   You’ll need to verify they are something other than 10 zeros!
  • Check for firmware updates.   On my Kyocera Rise, you can do that by going to System > System Updates.   This might help fix your problem before you even consider calling Virgin Mobile.   No bets though.
  • Last ditch resort!!  Do a hard reset on your Android Phone.   Not recommended but if you do this and you still have problems then it isn’t your phone.   You will need to reactivate the phone once it has been done and all photos, videos, and anything else on the phone is lost.   So it is a last resort.   Do this though, you will need to hold the down key and power button until you see the phone power up.  Using your volume keys select factory reset or something like that.

Although It seems Virgin Mobile is having some major 3g service issues.   I do hope they fix it.  I have tried everything other than just going back to Straight Talk.   This has been the lousiest experience in my life.   Has anyone else had this problem with your 3G service from Virgin Mobile Lately?

Paul Sylvester